Frequently Asked Questions
How do I get started?
Begin by signing up here. You then have two choices: either download and install the Dataprotect software yourself (see the How To Setup video) or let us do it for you for $39.95.
Is my backed up data really safe?
There is no safer way to store your critical data than offsite in a highly secure facility. We use the same 448-bit military-grade encryption that banks use.
Does Dataprotect require a long term contract?
No. We are certain that once you discover how easy to use, secure and afordable we are, you'll never think about changing services.
What kind of customer support do you provide?
Dataprotect provides 24/7 live customer support via the telephone, email, or virtual assistance. A Virtual Assistant can log into your computer and do the installation and setup live with you over the telephone or instant messaging feature in our Live Virtual Assistance client.
How do I recover lost files?
That's a simple process. Call customer support at 1.887.664.1901 or log into your Dataprotect Administrator account. Then reinstall the software if needed then restore your lost files.
How do I add more storage or computers to my account?
You have a choice, you can set the default to add more space automatically or manually. Dataprotect support is always available to assist you with this issue.
What happens if I lose my password?
This is where Dataprotect can not help you. Dataprotect never has access to any client's password, This ensures that no one but you has acess to your data. So keep it safe.
Will Dataprotect effect the speed of my computer?
You shouldn't see significant processor speed decrease while running backups in the background. During the initial backup you may notice a slight drop, but that is due to the large amount of files that are being transfered. Normaly you won't even notice it's there behind the scenes working.
How do I access my account settings?
Dataprotect provides a convenient Console in the taskbar or desktop for the Administrator to use to monitor and adjust the backup parameters at any time.